Random Acts of IT Project Management

Project Management for Information Technology

Management By Walking Around By Any Other Name…

Posted by iammarchhare on 24 July 2009

I have posted before about “’Hands On’ Project Management”.  This fits in real well with this topic.

Jon Emmons of Life After Coffee shared his thoughts on “Management By Walking Around”.  Basically, Management By Walking Around (MBWA) is a technique for managing people by going around, observing, chatting, etc.

What it really means to me is that you cannot manage by sitting around in your office.  You have to get your butt out of the chair occasionally and go see what is going on.  It can be tempting to just sit in the chair and shoot off the occasional email and call it “managing”, but that just isn’t particularly effective.  Get up, breathe the air, see the sights and make yourself available to your team!

One caveat: Don’t run around micromanaging everything.  If you are using this time to run around with a checklist asking, "Are you done yet?  Are you done yet?" then it will be counterproductive.  Save that for the status meetings.  The purpose of this tour is different.

The question, though, is what do you do if the team is remote?  If you can visit them, you should.  Obviously, distance will make the intervals longer, but face-to-face time can be crucial.

What you cannot do with face-to-face, you try to make up for by regular telephone conversations, video conferencing and other means of communications.

Yet, as I try to step back and view what it all really means, I realize what we are talking about in essence is something that just plain is lost on most businesses today: relationships.  People are socially geared, and they need relationships.  By constantly communicating, observing, etc, you are building a relationship.  Hopefully, you are building one of mutual respect and trust.

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One Response to “Management By Walking Around By Any Other Name…”

  1. Extenze said

    thanks !! very helpful post!

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